Samsung Explains Note7 Failure, Promises to Do Better

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Samsung Electronics on Monday announced that it has developed new quality assurance protocols to ensure that it won’t have a repeat of the catastrophic issues that plagued its Galaxy Note7 handsets. The company last fall issued a universal recall after several of the devices caught fire or exploded. In one incident, a Southwest Airlines flight had to be evacuated in Louisville, Kentucky, after a Samsung Galaxy Note7 caught fire and produced thick smoke on an aircraft.

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