Why Is It OK to Abuse Customers?

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I don’t know about you but I can’t seem to get out of my head the image of that poor Asian doctor who, seemingly unconscious, was dragged off that United flight. The fact that the airline did that to a 69-year-old doctor just so it could save money moving employees around is nearly as unbelievable as the initial tone-deaf response from United’s CEO, who blamed the passenger. It was only later that he offered an actual apology. While the United debacle was going on, I happened to be reviewing Qualcomm’s counterclaim against Apple, and holy crap.

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